{"id":5240,"date":"2023-08-14T14:07:04","date_gmt":"2023-08-14T14:07:04","guid":{"rendered":"https:\/\/ibas.world\/reklamationen\/"},"modified":"2025-11-25T12:39:55","modified_gmt":"2025-11-25T12:39:55","slug":"reklamationen","status":"publish","type":"page","link":"https:\/\/ibas.world\/de\/reklamationen\/","title":{"rendered":"Reklamationen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5240\" class=\"elementor elementor-5240 elementor-2581\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdc1e50 e-flex e-con-boxed e-con e-parent\" data-id=\"fdc1e50\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cea97f2 elementor-widget elementor-widget-html\" data-id=\"cea97f2\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"black0f0 blueLinear\">Ihre Stimme z\u00e4hlt!  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5f4fd3 e-flex e-con-boxed e-con e-parent\" data-id=\"f5f4fd3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bebabf7 elementor-widget elementor-widget-html\" data-id=\"bebabf7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"p-main black0f0\">IBAS ist f\u00fcr Sie da! Jede Anregung oder Beschwerde wird von uns sehr ernst genommen, denn wir glauben, dass wir gemeinsam L\u00f6sungen f\u00fcr alle Probleme finden k\u00f6nnen, auf die Sie bei der Nutzung unserer Dienste sto\u00dfen k\u00f6nnten.   <br><br>  Eine Anregung ist jeder Vorschlag, jede Idee oder jeder Gedanke, der zur Verbesserung unserer Produkte oder Dienstleistungen beitr\u00e4gt und sie besser an Ihre Bed\u00fcrfnisse anpasst.  <br><br>  Eine Beschwerde ist ein Ausdruck der Unzufriedenheit oder ein Bericht \u00fcber die Missbilligung oder Fehlfunktion eines von IBAS angebotenen Produkts oder einer Dienstleistung in einer Situation, die \u00fcberpr\u00fcft werden kann.  <br><br>  Um sicherzustellen, dass unsere Produkte und Dienstleistungen Ihren Erwartungen entsprechen, k\u00f6nnen Sie Ihre Beschwerde oder Anregung \u00fcber die folgenden Kan\u00e4le einreichen. Um eine schnellere Bearbeitung und eine zeitnahe Antwort auf Ihren Fall zu erhalten, geben Sie bitte alle relevanten Informationen mit genauen und vollst\u00e4ndigen Angaben an.   <\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b257cfd e-flex e-con-boxed e-con e-parent\" data-id=\"b257cfd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1952d87 elementor-widget elementor-widget-heading\" data-id=\"1952d87\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Was sollte ich in meiner Beschwerde angeben?  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22a02fa elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"22a02fa\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/ibas.world\/wp-content\/uploads\/elementor\/css\/custom-widget-icon-list.min.css?ver=1772617497\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 122.88 122.88\" style=\"enable-background:new 0 0 122.88 122.88\" xml:space=\"preserve\">  <g>    <path d=\"M61.44,0c16.97,0,32.33,6.88,43.44,18c11.12,11.12,18,26.48,18,43.44c0,16.97-6.88,32.33-18,43.44 c-11.12,11.12-26.48,18-43.44,18c-16.97,0-32.33-6.88-43.44-18C6.88,93.77,0,78.41,0,61.44C0,44.47,6.88,29.11,18,18 C29.11,6.88,44.47,0,61.44,0L61.44,0z M75.59,36.31v50.27H61.72V53.68c-2.24,1.7-4.42,3.07-6.53,4.12 c-2.11,1.05-4.74,2.06-7.91,3.02V49.63c4.67-1.52,8.31-3.34,10.89-5.45c2.59-2.13,4.61-4.75,6.08-7.87H75.59L75.59,36.31z M100.75,22.13C90.69,12.07,76.79,5.85,61.44,5.85c-15.35,0-29.25,6.22-39.31,16.28C12.07,32.19,5.85,46.09,5.85,61.44 c0,15.35,6.22,29.25,16.28,39.31c10.06,10.06,23.96,16.28,39.31,16.28c15.35,0,29.25-6.22,39.31-16.28 c10.06-10.06,16.28-23.96,16.28-39.31C117.03,46.09,110.81,32.19,100.75,22.13L100.75,22.13z\"><\/path>  <\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ihr Vor- und Nachname<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 122.88 122.88\" style=\"enable-background:new 0 0 122.88 122.88\" xml:space=\"preserve\">  <g>    <path d=\"M61.44,0c16.97,0,32.33,6.88,43.44,18c11.12,11.12,18,26.48,18,43.44c0,16.97-6.88,32.33-18,43.44 c-11.12,11.12-26.48,18-43.44,18c-16.97,0-32.33-6.88-43.44-18C6.88,93.77,0,78.41,0,61.44C0,44.47,6.88,29.11,18,18 C29.11,6.88,44.47,0,61.44,0L61.44,0z M82.15,86.69H40.73c0.47-4.08,1.92-7.93,4.32-11.53c2.41-3.61,6.91-7.86,13.53-12.77 c4.05-3.01,6.64-5.28,7.78-6.85c1.13-1.56,1.7-3.04,1.7-4.44c0-1.51-0.56-2.81-1.68-3.89c-1.12-1.08-2.53-1.61-4.23-1.61 c-1.76,0-3.2,0.56-4.32,1.67c-1.12,1.12-1.87,3.08-2.25,5.9l-13.81-1.12c0.54-3.9,1.54-6.93,2.98-9.11 c1.45-2.19,3.48-3.85,6.1-5.02c2.64-1.17,6.28-1.75,10.93-1.75c4.86,0,8.63,0.55,11.33,1.67c2.69,1.1,4.82,2.8,6.36,5.09 c1.55,2.3,2.32,4.87,2.32,7.71c0,3.02-0.89,5.91-2.66,8.67c-1.77,2.75-5,5.78-9.68,9.08c-2.78,1.92-4.64,3.27-5.57,4.04 c-0.94,0.77-2.04,1.77-3.31,3.02h21.56V86.69L82.15,86.69z M100.75,22.13C90.69,12.07,76.79,5.85,61.44,5.85 c-15.35,0-29.25,6.22-39.31,16.28C12.07,32.19,5.85,46.09,5.85,61.44c0,15.35,6.22,29.25,16.28,39.31 c10.06,10.06,23.96,16.28,39.31,16.28c15.35,0,29.25-6.22,39.31-16.28c10.06-10.06,16.28-23.96,16.28-39.31 C117.03,46.09,110.81,32.19,100.75,22.13L100.75,22.13z\"><\/path>  <\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Eine Telefonnummer oder eine E-Mail-Adresse f\u00fcr die Korrespondenz<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 122.88 122.88\" style=\"enable-background:new 0 0 122.88 122.88\" xml:space=\"preserve\">  <g>    <path d=\"M61.44,0c16.97,0,32.33,6.88,43.44,18c11.12,11.12,18,26.48,18,43.44c0,16.97-6.88,32.33-18,43.44 c-11.12,11.12-26.48,18-43.44,18c-16.97,0-32.33-6.88-43.44-18C6.88,93.77,0,78.41,0,61.44C0,44.47,6.88,29.11,18,18 C29.11,6.88,44.47,0,61.44,0L61.44,0z M54.83,51.45l-12.88-2.29c1.07-4.1,3.12-7.24,6.16-9.43c3.04-2.18,7.34-3.28,12.9-3.28 c6.39,0,11,1.19,13.86,3.57c2.84,2.39,4.27,5.39,4.27,9c0,2.11-0.58,4.03-1.74,5.74c-1.15,1.71-2.89,3.22-5.22,4.51 c1.89,0.47,3.34,1.02,4.34,1.64c1.63,1,2.89,2.33,3.79,3.96c0.9,1.64,1.36,3.6,1.36,5.87c0,2.85-0.74,5.59-2.24,8.22 c-1.5,2.61-3.64,4.63-6.45,6.05c-2.81,1.42-6.5,2.12-11.07,2.12c-4.45,0-7.97-0.53-10.54-1.58c-2.58-1.05-4.69-2.58-6.36-4.6 c-1.66-2.02-2.93-4.57-3.82-7.63l13.63-1.82c0.54,2.75,1.36,4.67,2.49,5.73c1.12,1.06,2.55,1.6,4.29,1.6 c1.82,0,3.33-0.67,4.55-2.01c1.21-1.34,1.82-3.12,1.82-5.35c0-2.27-0.58-4.03-1.75-5.29c-1.16-1.24-2.75-1.87-4.75-1.87 c-1.06,0-2.53,0.26-4.4,0.8l0.71-9.74c0.74,0.11,1.32,0.17,1.75,0.17c1.76,0,3.23-0.57,4.41-1.7s1.77-2.47,1.77-4.02 c0-1.5-0.45-2.68-1.32-3.56c-0.89-0.89-2.11-1.34-3.65-1.34c-1.6,0-2.89,0.48-3.89,1.45C55.86,47.35,55.18,49.04,54.83,51.45 L54.83,51.45z M100.75,22.13C90.69,12.07,76.79,5.85,61.44,5.85c-15.35,0-29.25,6.22-39.31,16.28 C12.07,32.19,5.85,46.09,5.85,61.44c0,15.35,6.22,29.25,16.28,39.31c10.06,10.06,23.96,16.28,39.31,16.28 c15.35,0,29.25-6.22,39.31-16.28c10.06-10.06,16.28-23.96,16.28-39.31C117.03,46.09,110.81,32.19,100.75,22.13L100.75,22.13z\"><\/path>  <\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Eine detaillierte und genaue Beschreibung Ihrer Beschwerde sowie Ihrer Erwartungen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 122.88 122.88\" style=\"enable-background:new 0 0 122.88 122.88\" xml:space=\"preserve\">  <g>    <path d=\"M61.44,0c16.97,0,32.33,6.88,43.44,18c11.12,11.12,18,26.48,18,43.44c0,16.97-6.88,32.33-18,43.44 c-11.12,11.12-26.48,18-43.44,18c-16.97,0-32.33-6.88-43.44-18C6.88,93.77,0,78.41,0,61.44C0,44.47,6.88,29.11,18,18 C29.11,6.88,44.47,0,61.44,0L61.44,0z M64.9,77.74H39.58V66.3L64.9,36.19H77v30.78h6.3v10.77H77v9.37H64.9V77.74L64.9,77.74z M64.9,66.96V51.16L51.53,66.96H64.9L64.9,66.96z M100.75,22.13C90.69,12.07,76.79,5.85,61.44,5.85 c-15.35,0-29.25,6.22-39.31,16.28C12.07,32.19,5.85,46.09,5.85,61.44c0,15.35,6.22,29.25,16.28,39.31 c10.06,10.06,23.96,16.28,39.31,16.28c15.35,0,29.25-6.22,39.31-16.28c10.06-10.06,16.28-23.96,16.28-39.31 C117.03,46.09,110.81,32.19,100.75,22.13L100.75,22.13z\"><\/path>  <\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Legen Sie ggf. alle relevanten Dokumente vor, die Ihren Fall unterst\u00fctzen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df093d8 e-flex e-con-boxed e-con e-parent\" data-id=\"df093d8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8541c07 elementor-widget elementor-widget-heading\" data-id=\"8541c07\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sie k\u00f6nnen uns \u00fcber die folgenden Kan\u00e4le mit Vorschl\u00e4gen oder Beschwerden kontaktieren:  <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0307cee elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0307cee\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+383%2038%20600%20300\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rufen Sie uns an unter +383 38 600 300<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:ankese@ibas.world\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">E-Mail: ankese@ibas.world<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Besuchen Sie eine unserer Filialen oder die Hauptgesch\u00e4ftsstelle<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Postanschrift: Hauptgesch\u00e4ftsstelle, Tirana str. Nr. 91, 10.000, Prishtina <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4862a56 e-flex e-con-boxed e-con e-parent\" data-id=\"4862a56\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e71e68 elementor-widget elementor-widget-html\" data-id=\"3e71e68\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"p-main black0f0\">IBAS versichert Ihnen, dass Ihre Beschwerde vorrangig und verantwortungsbewusst in \u00dcbereinstimmung mit den geltenden Vorschriften behandelt wird.  <br><br>  Ihre Beschwerde wird sofort bearbeitet. Jede Entscheidung \u00fcber die Beschwerde wird innerhalb von 15 Tagen getroffen und Ihnen schriftlich mitgeteilt. Bei komplexeren Beschwerden kann die Frist auf 30 Tage verl\u00e4ngert werden.    <br><br>  Wenn Ihre Beschwerde nicht innerhalb des vorgegebenen Zeitrahmens bearbeitet wird, haben Sie das Recht, sich an die Zentralbank des Kosovo, eine andere \u00f6ffentliche Beh\u00f6rde oder sogar an das Gericht zu wenden.  <\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e67901 e-flex e-con-boxed e-con e-parent\" data-id=\"1e67901\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2823b62 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"2823b62\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5554-o1\" lang=\"de-DE\" 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