Submit your concernEmail
Dedicated to transparent and responsible financial service
We assure you that every complaint is handled with priority and strict adherence to regulatory standards. Your concerns will be addressed immediately, with a formal, written resolution communicated within 15 to 30 days.
What should I include in my complaint?
1
Your first and last name
2
A phone number or an email address for correspondence
3
A detailed and accurate description of your complaint along with your expectations
4
If applicable, submit any relevant documents that support your case
Contact Information
You can also reach our support team directly to file a complaint or share suggestions through our official channels.
Postal address
Head Office, Tirana str. No. 91, 10.000, Prishtina
